Privacy Policy

This privacy policy explains how TripTripGo (“we or “us”) collect, use, share and protect personal information about you when you use our TripTripGo mobile application, website or other platform (“TripTripGo”). This privacy policy covers both the “online” (e.g., web and mobile services) and “offline” (e.g., collection of data through emails) activities owned, operated, provided or made available by us. This privacy policy specifically addresses our obligations in respect of personal data privacy under the Personal Data (Privacy) Ordinance of Hong Kong SAR, Chapter 486 of the Laws of Hong Kong SAR (the “Ordinance”).

Please review this privacy policy carefully so that you understand our privacy policies and practices.

BY USING TripTripGo OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. Do not use TripTripGo or give us any of your information if you do not agree to the terms of this privacy policy. However, we will not be able to render certain services to you if you do not provide such information about you to us.

We may update or change this privacy policy from time to time to reflect our information practices. Any changes will be effectively immediately upon posting of the revised privacy policy. If we make material changes, we will notify you by means of a notice on TripTripGo. We recommend that you review our privacy policy regularly for information about our latest privacy policies and practices.

Since we use the Google Maps Application Program Interface (API), Google privacy policy, as may be amended by Google from time to time, is incorporated by reference: http://www.google.com/privacy.html.

If you have any question about this privacy policy, please contact us at [email protected]

What information do we collect?

We may collect and process the following data about you:

your name, your phone number and your location data
cookies information as set out below;
any other information provided by you pursuant to your use of TripTripGo; and
if you contact us, we may keep a record of that correspondence.

What do we use your information for?

The purposes for our collection of information and data about you on TripTripGo include the following:

to verify your identity;
to notify you about changes to TripTripGo or respond to any communication nor request from you;
to monitor the use of TripTripGo;
to investigate any complaints or potential breaches of the service; and
to provide you with marketing and promotional materials for your enjoyment of benefits as users of TripTripGo;

Do we disclose any information to outside parties?

We generally only permit our duly authorized staff to access your personal information and data, and we will not release such personal information and data to any third parties save and except for the following circumstances:

where the information and/or data is disclosed and/or transferred to any third party suppliers or external service providers who have been duly authorized by us to use such information and/or data and who will facilitate the services on TripTripGo, under a duty of confidentiality;
where the information and/or data is disclosed and/or transferred to our agents, affiliates or associates who have been duly authorized by us to use such information and/or data;
in order to enforce or apply the terms and conditions of TripTripGo or any other agreement to which you and we are a party, as applicable; and
where we deem necessary in order to maintain and improve the TripTripGo.

You should take care when using any TripTripGo social networking features since the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.

Can I access and correct my personal data?

In accordance with the terms of the Ordinance and subject to the exemptions specified in the Ordinance, you have the right to:

check whether we hold personal data about you and to receive copies of such data;
require us to correct any personal data relating to you which is inaccurate; and
ascertain our policies and practices in relation to personal data and to be informed of the kind of personal data held by us.
In accordance with the terms of the Ordinance, we have the right to charge a reasonable fee for processing a data access request.
Requests for access to personal data, correction of personal data, information relating to the kind of data may be made by contacting us at [email protected]. Any such request should also clearly state the details of personal data in respect of which the request is being made.

How do we protect your personal data?

We have adequate measures to protect your personal information from unauthorized access, accidental loss or destruction.

Unfortunately, the transmission of information via the internet is not completely secure. While we will do our best to protect your information and data, we cannot guarantee the security of data transmitted to the TripTripGo service; any transmission is at your own risk. Once we have received your information and data, we will use strict procedures and security features to try to prevent unauthorised access.

Do we use cookies?

We use Google Analytics on our website to help analyze how users use the site. Google Analytics is a web analysis service provided by Google Inc. Google utilizes the data collected to track and examine the use of our website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google Analytics features implemented on this site include Display Advertising (Demographics and Interest Reporting). Google’s ability to use and share information collected by Google Analytics regarding your visits to this site is restricted by the Google Analytics Terms of Service and Privacy Policy.

We do use certain cookies (such as Google Analytics’ cookies) and other similar technologies as part of our TripTripGo services. The cookies used are for the purpose of enabling you to use the service and for us to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Retention of Personal Data

Once we have obtained your personal information and/or data, it will be maintained securely in our system. Subject to legal requirements and our internal policy, your personal information and/or data may be retained by us after deactivation of the relevant service until you request us in writing to erase your personal information and/or data from our database. We will retain your information for only as long as there is a business or legal need.

Links to Third Party Websites

Occasionally, at our discretion, we may include or offer third party products or services on TripTripGo. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of TripTripGo and welcome any feedback about these sites.